Service was good. Not happy with the fact that making the appointment we had coupons for $79 and we also filled out forms on computer for the lower first visit $$ amount and was charged more. I guess having insurance changed the coupon value.
We thought we were in network with ourinsurance and apparently we weren't so everything cost more. Cost too high even with insurance.
I visited Collins Dental for a routine cleaning, check up, and had an excellent experience. Their staff impressed me as a team, and their skill level showed by how quickly and efficiently I went through the intake, and cleaning process. I would have been writing only praise for Collins Dental.
However, I am very disappointed that when everything was said, and done. I learned that your company was not a preferred provider. Even though when I called in and discussed coming in for a cleaning your staff assured me that my insurance is "accepted."
To add insult to injury, your staff did not even apologies and stated that I should have asked if they were a "contracted" or "preferred" with my insurance company or looked us up on your insurance website before coming into the office.
Now I am stuck paying a bill my insurance company would have covered and having to find another Dentist, spend even more money than I would have done otherwise.
Going forward, I will never use your services again as any organization that will hold back important information like this from their patients, and then patronize their client as I was for being unfamiliar with insurance, deserves no second chances in my book.
To those reading this feedback please be cautious and always check with your insurance provider for confirmation on coverage before going to a new Dentist. I learned a lesson today, one that I will never forget!
I always hated going to the dentist, but not anymore. Dr. Collins and team are so helpful and friendly. Very honest and pain free.
My family and I tried Collins Dental after we received a coupon in the mail for a free whitening with new patient exam. At the time, I was not looking for a new dentist, but after the experience I had I will never go anywhere else. The staff is extremely friendly and knowledgeable; and they make the entire experience easy and enjoyable. I recommend Collins Dental to everyone I know!
I was treated so well. The procedure was kept as comfortable as possible and I felt like a very valued patient.
What can I say! Everything was great! One suggestion or idea - could you get dental cleaning appointment cards with a peel-away back to stick directly to our calendars.
As usual, I am extremely happy with the services I received. What a great staff.
I was very pleased with the staff at Collins Dental especially Jamie the hygienist. Matthew has had a few bad experiences with other hygienist at other dentist I took him. Jamie was very compassionate and understanding when I explained to her. Matthew told me he loved our new Dentist. Thank you so much.
I arrived late to my appointment(25 minutes) I was totally frazzled. I got lost on the way. The staff was overly friendly, they made me feel very comfortable,relaxed and welcome. The cleaning that I recieved was not Rushed,since I was the last of the day,Very thorough. My teeth look awsome! Dr. Collins is very warm and Friendly.The office is over the top clean. I highly recommend these guys to anyone looking for a change or relocating from another area. Thanks to all!
The Clinical Team as a whole are absolutely incredible. The concern of patients comfort as well as ensuring that there client understands each step of the procedure is extremely thorough. Thumbs UP!
The Reception area is improving.
I had a great cleaning at collins dental.
My mouth is difficult to work on but Sara is very patient and does an outstanding job. Please make sure she never leaves!!
After enduring a traumatic experience getting a crown, when I went to
Collins dental and was told I had to get another crown I was very anxious.
However, the exprience was one which I totally felt taken care of and it
was the best procedure I would have ever imagined. The staff was superberb
and now have a real dental service.
Our family could not be happier with our collective experience at Collins Dental!! You are so friendly and professional! We
sing your praises to all of our friends.
Terry Benson & Family (Trevor, Haley, Glenn, Angelika & Paul)
I can truly say that before I came to Dr. Collins I was afraid of the dentist. I was very nervous my first visit and the team members were so gentle and understanding of my fears. They were very thorough and helped me to understand what was happening with my dental health. I would highly recommend anyone to see Dr. Collins and his team.
You and your staff are totally amazing. A trip to the dentist is never a favorite or a fun thing for most people. I have had many terrible experiences with dentist in the past. My nerves normally get the best of me by the time I step into one of your treatment rooms.
This was a very pleasant experience for me today. Everyone was so professional and caring. Your staff definitely lives up to the Purpose which you have posted in your treatment rooms. There was no pain incurred during the installation of my crown. Once relaxed, I felt as though I was visiting my favorite spa.
Thank you again for your expertise in giving me a pain free dental experience. I have recommended you and your wonderful staff to all of my friends, family, and acquaintances.
Dear Dr. Collins,
I just want to thank you all for such amazing care. From the front office to the back of the house, everything is always top notch. Thank you for the friendly staff and my Colgate smile.
Dr. Collins dental office is absolutely fantastic. Each and every worker is there to help you even in the smallest dental matter. To the perfectionist that I am, my teeth have always been a point of concern. Upon getting my porcelain veneers they worked with me until I was completely satisfied. They helped me with wonderful support and a real desire to make me happy along with a true joy in helping me achieve my dental perfection. I could rattle on and on about how wonderful all you folks are but let me just leave it at , YOU GUYS ARE THE BEST!!
Thanks for everything!
Dr. Collins and his staff are not only professional in their patient care, but up to date on equipment and techniques for preventative care and diagnosis. They quickly establish rapport putting a new patient at ease.
Judith A. Converso
My four year old son, Evan loves seeing Dr. Collins. He is always asking, “When can I go see the dentist?” We all love Dr. Collins and his staff.
My experience today getting a crown was painless, professional, and fast. The equipment is amazing and the staff are technically advanced and pleasant to boot. I highly recommend them.
Dear Dr. Collins,
Thank you very much for the great dental work you did on my teeth. Now I can smile again. You and your staff have been wonderful and I really appreciate the caring service I receive. May God Bless you, your staff and your families.
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